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Refund policy

CUSTOMER SATISFACTION GUARANTEED!

For all U.S. domestic orders, if an item is missing, damaged or you are not satisfied with it, you may contact customer service at info@aseyecorp.com to request a refund, replacement item, or an RMA (Return Merchandise Authorization) to return your product within 60 days of your purchase.

We will update you as soon as your request has been processed or contact you by email if any additional information is required to process your request. In certain situations, descriptions and/or photos may be required.

  • Replacements are subject to availability and will be shipped at no additional cost.

  • Refunds are issued to your original payment method for the purchase price of the item. If any promo codes were applied to the order or if the item was purchased on sale, you'll be refunded the amount that you paid after any applied discounts.

  • Any Refund associated to a return will be processed upon receipt and review of the returned product.  Please allow 7-10 business days for any refund to be processed upon receipt of the returned product.

  • To be eligible for refund or replacement, the request must be made within 60 days of purchase.

  • PLEASE NOTE: If you would like to return a product for a refund, you MUST contact customer service first and request an RMA (Return Merchandise Authorization) number. This RMA number must be written on the OUTSIDE of the package BEFORE you return to get a proper refund. Returns WILL NOT be accepted without a valid RMA number. "Return to sender" only accepted with a valid RMA number. Please ask Customer Service for the proper return address. Please keep in mind that your package needs to be returned to us within 30 days from the day you receive your RMA, or you will be issued a 70% refund for the RMA. RMA numbers DO expire. 

RECEIVED A DAMAGED OR DEFECTIVE ITEM?

ASEyeCorp takes all measures to securely and safety package each order to minimize any issues through the delivery process.  Unfortunately, accidents occur as items can inadvertently get damaged during shipment. 

If you receive a damaged or defective item in your order, please contact us to request an RMA (Return Merchandise Authorization) number, refund, or replacement item.  Wait until your request is approved before returning the product to us as we may request pictures of any damages to help in the processing of your request.

Pictures of the damaged product or order in the condition it was received help our shipping teams improve. If any additional information is required to process your request, we will contact you by email.

MISSING OR RECEIVED AN INCORRECT ITEM?

Missing item:

If your order has been delivered and an item listed in the enclosed packing slip is missing from your order, you can request a refund or replacement by submitting a request to customer service.

Incorrect item:

If you received an incorrect item in your order, please contact customer service. If the product you received is similar to the product pictured online, the product may have recently had its labeling updated by its manufacturer, and thus it may be the same product that was ordered, simply with a new look.  We may request pictures of the product you received to help in the processing of your refund or replacement request.

PACKAGE SHOWS "DELIVERED" BUT NOT RECEIVED?

If your order and/or tracking information shows that you package was delivered but you cannot locate your package, please wait 24 hours before taking action as order and/or tracking details may sometimes be updated ahead of actual delivery.  After that 24 hour waiting period, please try the following:

  • Look for a notice of attempted delivery.

  • Check nearby spots where the package may have been left.

  • Ask a neighbor if they accepted a delivery on your behalf.

  • Verify the shipping address on your order to ensure it was correct.

If you still cannot locate your package, please contact us and we will assist in helping you try to locate your package.

Protecting package deliveries against theft:

  • Select a secure delivery address.

  • Track shipment to know approximately when it will arrive.

  • Team up with neighbors to assist in looking out for one another's deliveries.

  • Install a doorbell or security camera.

  • Consider purchasing a secure package locker or box for your porch.

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